Terms & Conditions & Refund Policy
Effective Date: 03/02/2025
Company Name: Surgikare India
Registered Office: B2/1, 8th Floor, Ashar IT Park, Wagle Estate, Thane (west)
Contact: +91 93200 51023
1. General Terms & Conditions
• Surgikare India is a supplier of medical accessories and provider of service
contracts (AMC/CMC, calibrations, in-house repairs). We do not sell full medical devices.
• By purchasing from our website or engaging in our services, customers agree to
abide by the terms outlined in this document.
2. Payments & Order Cancellation
• Payments can be made via Axis Bank Net Banking, Google Pay, Credit/Debit
Cards, and Cash on Delivery (COD).
• Once an order is placed, it cannot be canceled through the website. Customers
must contact Surgikare India’s support team to request cancellation.
• Service-related charges (e.g., AMC/CMC contracts, servicing visits) are non-
refundable, but we may reinitiate a service call at no extra cost, excluding the cost of any
replacement parts required.
3. Warranty & Liability
• All products sold by Surgikare India come with a manufacturer’s warranty as
applicable.
• Surgikare India is not responsible for damages resulting from improper handling,
misuse, or unauthorized modifications of any medical accessory or serviced equipment.
4. Refund & Return Policy
We aim to ensure the highest quality in all products and services. However, if an issue arises, the
following refund and return policy applies:
4.1 Eligibility for Refund & Return
• Defective Products Only: Refunds or replacements are accepted only if the product
is defective due to a manufacturer’s fault, which will be verified by our team.
• Time Limit: Customers must initiate a return request within 15 days from the date of
delivery.
• Return Shipping Cost:
• If the defect is confirmed, Surgikare India will bear the return shipping costs.
• If no defect is found, the customer will be responsible for the shipping costs.
• Refund or Replacement: Once verification is completed, we will offer a full refund
or replacement, whichever is ideal for the customer.
5. Dispute Resolution & Legal Compliance
• Any disputes arising from these terms shall be governed by and construed in
accordance with Indian laws.
• All disputes shall be subject to the exclusive jurisdiction of the courts in
Maharashtra.
• This policy complies with the Consumer Protection Act, 2019, and other relevant
laws.
For any queries or claims, please contact surgikareindia@gmail.com or +91 9320051023.
Surgikare India - Privacy Policy
Effective Date: 03.02.2025
Company Name: Surgikare India
Contact: +91 9320051023 / surgikareindia@gmail.com
1. Information We Collect
We collect the following types of information:
A. Personal Information:
-Name, phone number, email address (when you make an inquiry or purchase)
-Billing and shipping addresses (for order processing)
- Payment details (processed securely through payment gateways; we do not store card details)
B. Non-Personal Information:
-IP addresses, browser type, and device information (to improve website performance)
- Cookies and tracking data (to enhance user experience and analytics)
2. How We Use Your Information
We use your information for:
-Processing orders and providing services
-Responding to inquiries and customer support requests
-Improving website functionality and security
- Sending updates, offers, and promotional content (with your consent)
3. Data Protection & Security
We implement industry-standard security measures to protect your data from unauthorized access, modification, or disclosure. However, no online transmission is 100% secure, so we encourage users to take precautions while sharing sensitive information.
4. Payment Security
- Payments are processed securely via Axis Bank Net Banking, Google Pay, Credit/Debit Cards,and COD.
- We do not store your card details on our servers.
5. Sharing of Information
We do not sell or rent your personal information. However, we may share it with:
-Trusted third-party service providers (such as payment gateways and logistics partners)
- Legal authorities if required by law (e.g., government or court orders)
6. Cookies & Tracking Technologies
-We use cookies to enhance user experience and analyze website traffic.
- You can disable cookies in your browser settings, but some features may not work properly.
7. Your Rights & Choices
Under The Information Technology act (2000), IT Rules (2011) and DPDP Act (2023), you have the right to:
-Access, update, or delete your data (by contacting us)
-Opt-out of marketing communications anytime
- Request data portability or restriction of processing in certain cases
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage users to review their policies before sharing personal data.
9. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page, and
significant updates will be notified via email or website notifications.
10. Contact Us
For any privacy-related concerns, you can contact us at:
Email: surgikareindia@gmail.com
Phone: +91 93200 51023